Terms of service

Overview

This website is operated by TruePrime Co. LLC. Throughout the site, the terms “we”, “us” and “our” refer to TruePrime Co. LLC.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (“Terms of Service”).

These Terms of Service apply to all users of the site, including customers, browsers, vendors, and contributors of content.

If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for a minor dependent to use this site.

You may not use our products for any illegal or unauthorized purpose.

You must not transmit any viruses or malicious code through the site.

Product Information

TruePrime Co. LLC specializes in pickleball paddles, gear, and accessories from trusted brands.

We make every effort to display product descriptions and images accurately. However, we cannot guarantee that product colors or details will appear exactly the same on every device.

We reserve the right to modify product descriptions, pricing, and availability at any time without prior notice.

Orders and Payments

By placing an order through our store, you agree to provide accurate and complete purchase and account information.

TruePrime Co. LLC reserves the right to refuse or cancel orders at our discretion, including orders that appear fraudulent or violate our store policies.

All payments are processed securely through Shopify’s checkout system.

Shipping, Returns, and Policies

Shipping, return, and refund conditions are governed by our separate policy pages:

• Shipping Policy

• Return & Refund Policy

• Demo Paddle Program (if applicable)

Customers are responsible for reviewing these policies before completing a purchase.

Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of TruePrime Co. LLC or its respective licensors and may not be reproduced, copied, or distributed without permission.

Limitation of Liability

TruePrime Co. LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

Customers are responsible for using sporting equipment, including pickleball paddles, in a safe and appropriate manner.

Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately once posted on this page.

Contact Information

Questions about the Terms of Service should be sent to:

TruePrime Co. LLC

Lebanon, Pennsylvania, USA

Email: rflores@trueprimeco.com

Phone: (717) 681-3410