Shipping policy
Shipping Policy – TruePrime Co. LLC
Order Processing
Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Processing times may vary during peak periods or high order volume.
Shipping Locations
TruePrime Co. LLC currently ships orders within the United States only.
At this time, we do not offer international shipping.
Shipping Carriers
We ship orders using reliable carriers such as:
USPS
UPS
FedEx
The shipping carrier may vary depending on the destination, package size, and selected shipping service.
Estimated Delivery Times
Most orders arrive within 2–7 business days, depending on the destination and shipping carrier.
Delivery times are estimates and may vary due to:
carrier delays
weather conditions
high shipping volumes
Tracking information will be provided once the order has shipped.
Shipping Costs
Shipping costs are calculated at checkout based on the order size, weight, and delivery location.
Occasionally, free shipping promotions may be offered on qualifying orders.
Local Pickup – Lebanon, Pennsylvania
TruePrime Co. LLC offers local pickup in Lebanon, Pennsylvania for customers located in the surrounding South-Central Pennsylvania region.
If local pickup is available for your order, the option will appear during checkout.
Customers will receive an email notification once their order is ready for pickup.
Lost or Delayed Shipments
Once a package has been transferred to the shipping carrier, delivery timelines are managed by the carrier.
If your shipment appears delayed or lost in transit, please contact us at:
rflores@trueprimeco.com
We will assist in contacting the carrier and help investigate the issue.
Damaged Packages
If your package arrives damaged, please notify us within 48 hours of delivery and include photos of the package and product.
This allows us to review the situation and determine the appropriate resolution.
Contact Information
TruePrime Co. LLC
Lebanon, Pennsylvania, USA
Email: rflores@trueprimeco.com
Phone: (717) 681-3410
TruePrime Co. is an online store specializing in premium pickleball paddles, gear, and accessories, serving customers nationwide.